Emotional Intelligence in an AI World

Business Analysis is the people business and people are a complex mix of experiences and emotions as well as logic and reason. Emotional intelligence (EI) was on Plato’s mind 2000 years ago when he wrote “All learning has an emotional base. Learning to understand our own and others emotions is vital as we leverage the capabilities of AI. Machines excel in data analysis and logical reasoning that will replace some human tasks, however, they will not replace understanding the complexity of human emotions. Developing skills in self-awareness, self-regulation, empathy, motivation and social skills is vital in the world of AI. We will explore how to leverage EI capabilities in the AI World through understanding the impact of AI on people. We are responsible to guide organizations to use AI to benefit the business and the people impacted by changes due to AI. Earn 1 PDU/CDU credit when you attend live on Zoom.